Errands and home help guide
Errands and home help work best with a clear list and an easy way to stay in touch. Here is how to prepare, what happens during the visit and what to check afterwards.
Before, during and after
Before
- Write a list of what to buy or do, most important first.
- For shopping, name the store and which substitutes are fine.
- If the hero meets someone else, such as an elderly relative, say who and what they should know.
- Give the entry details and a phone number for the day.
During
- Keep your phone at hand: the hero may ask about substitutes in the app chat.
- The cost of the purchases is added in the app and charged only after you approve it.
- If the list grows, the hero asks for extra time in the app first.
After
- Check the purchases against your list and the receipt.
- Check the amounts in the app before you approve the job.
- Leave a review: it helps the next customer choose.
Tips
- Helping an elderly relative? Tell them in advance who is coming and when.
- Group errands in the same area into one visit.
- Large or heavy purchases? Store pickup and delivery, under moving and transport, comes with a vehicle.
How pricing works
- Hourly services: you pay for the time actually worked, at least the minimum shown on the service, then per started half hour. Unused booked time is refunded.
- Fixed-price services: the price is fixed for the job as described.
- Area-based services: the price is the area in square metres times the rate per m².
- Quote requests: heroes send quotes, and nothing is booked or charged until you accept one.
- In every case, extra time, work or materials are added only after you approve them in the app.
Frequently asked questions
How do I pay for the shopping?
The hero adds the cost of the purchases in the app, and it is charged only after you approve it. The hero's time is paid as hourly work.
Can a hero help my elderly relative?
Yes, with errands and light household tasks. Personal care is not included. Describe in the booking the help needed and who the hero meets.
What if the job takes longer than I booked?
The hero asks for extra time in the app and you decide. Nothing is added without your approval, and booked time that is not used is refunded.
Can I cancel my booking?
Yes. If no hero has accepted it yet, you get everything back. After that, cancelling more than 48 hours before the start refunds 75% and later 50%; nothing is refunded once the hero has set off. As a consumer you can also withdraw free of charge within 14 days of ordering, as long as the hero has not set off. This right does not cover removals and transport tied to an agreed date.