Handyman guide: assembly, mounting and small jobs
Small jobs go fastest when the hero knows exactly what to do and everything is ready. Here is how to prepare and what to check at the end.
Before, during and after
Before
- List every job you want done, so you can book enough hours for all of them.
- Add photos: the flat-pack box, the wall or the broken part.
- Check that all parts and fittings are in the package before the visit.
- Say what the wall is made of if you know, and whether there are pipes or cables behind it.
During
- Show the exact spot for every shelf, picture or TV, and check the height before drilling.
- Clear space around the work area so the hero can get started.
- If a part or extra work is needed, the hero asks in the app first.
After
- Test the result: open doors and drawers, and check that shelves are level and firm.
- Keep the manuals and any spare parts.
- Not right? Tell the hero through the app before you approve. The hero fixes it, or you get money back.
Tips
- Combine small jobs into one booking: the minimum time then applies only once.
- Unsure which fixings suit your wall? Ask the hero in the app chat before the visit.
- Measure the space before you buy furniture or shelves.
How pricing works
- Hourly services: you pay for the time actually worked, at least the minimum shown on the service, then per started half hour. Unused booked time is refunded.
- Fixed-price services: the price is fixed for the job as described.
- Area-based services: the price is the area in square metres times the rate per m².
- Quote requests: heroes send quotes, and nothing is booked or charged until you accept one.
- In every case, extra time, work or materials are added only after you approve them in the app.
Frequently asked questions
Can I book several small jobs at once?
Yes. Describe them all in one booking and book enough hours. You pay for the time actually worked, and booked time that is not used is refunded.
Who pays for parts and materials?
You do, but only what you approve. If the hero needs to buy something, they ask first in the app, and the cost is added only after you approve it.
What if the job takes longer than I booked?
The hero asks for extra time in the app and you decide. Nothing is added without your approval, and booked time that is not used is refunded.
What if I am not happy with the result?
Tell the hero through the app before you approve the job. The hero fixes it, or you get money back.
Can I cancel my booking?
Yes. If no hero has accepted it yet, you get everything back. After that, cancelling more than 48 hours before the start refunds 75% and later 50%; nothing is refunded once the hero has set off. As a consumer you can also withdraw free of charge within 14 days of ordering, as long as the hero has not set off. This right does not cover removals and transport tied to an agreed date.