Cleaning guide: before, during and after the cleaning
With a little preparation, the hero spends your hours cleaning, not clearing up. Here is what to do before the visit, during it and afterwards.
Before, during and after
Before
- Give the size of your home and we suggest the hours from it. Book more if it has not been cleaned in a while.
- Say in your booking whether cleaning products and equipment are available, and mention pets, allergies and delicate surfaces.
- Pick up clothes, toys and dishes so the surfaces are free to clean.
- Tell the hero how to get in and where to park.
During
- Show the rooms that matter most, so the hero starts there.
- Not at home? Keep your phone at hand for questions in the app chat.
- If more time is needed, the hero asks in the app and you decide.
After
- Walk through the rooms and check the result before you approve the job.
- Something missed? Tell the hero through the app. The hero fixes it, or you get money back.
- Leave a review: it helps the next customer choose.
Tips
- Book a move-out cleaning for after the furniture has gone: empty rooms are quicker to clean.
- A deep clean covers more than a standard clean, so allow more hours for it.
- For windows, say how many there are and whether they open so both sides can be cleaned.
How pricing works
- Hourly services: you pay for the time actually worked, at least the minimum shown on the service, then per started half hour. Unused booked time is refunded.
- Fixed-price services: the price is fixed for the job as described.
- Area-based services: the price is the area in square metres times the rate per m².
- Quote requests: heroes send quotes, and nothing is booked or charged until you accept one.
- In every case, extra time, work or materials are added only after you approve them in the app.
Frequently asked questions
How many hours should I book?
Give the size of your home and we suggest the hours. You pay only for the time actually worked, at least the minimum, and booked time that is not used is refunded.
Do I need to provide cleaning products?
Say in your booking whether products and equipment are available at your home, so the hero knows what to expect. You can agree on the details in the app chat.
Do I need to be at home?
No, as long as the hero can get in. Agree on keys or a door code with the hero in the app chat.
What if I am not happy with the result?
Tell the hero through the app before you approve the job. The hero fixes it, or you get money back.
Can I cancel my booking?
Yes. If no hero has accepted it yet, you get everything back. After that, cancelling more than 48 hours before the start refunds 75% and later 50%; nothing is refunded once the hero has set off. As a consumer you can also withdraw free of charge within 14 days of ordering, as long as the hero has not set off. This right does not cover removals and transport tied to an agreed date.