Moving guide: before, during and after the move
A move goes smoothly when the heroes can start loading the moment they arrive. Here is how to prepare, what happens on moving day and what to check afterwards.
Before, during and after
Before
- Choose the service by the size of your home and the number of people. Two people suit heavy furniture and bigger homes.
- Book enough hours: time you do not use is refunded, and running short means asking for more on the day.
- Pack and label your boxes, and empty drawers and wardrobes. Packing materials are not included.
- Arrange parking near the door at both addresses, and give the floors and whether there is a lift when you book.
During
- Be there when the heroes arrive, or have someone there for you, so loading can start straight away.
- Show what goes and what stays, and point out fragile or very heavy items.
- If the move needs more time, the hero asks for it in the app. Nothing is added until you approve it.
After
- Check that everything has arrived undamaged before you approve the job.
- If something was damaged, report it in the app. We take it up with the hero and their insurer.
- Leave a review: it helps the next customer choose.
Tips
- Dismantling and reassembling furniture during the move is billed at the move's hourly rate, so take beds and shelves apart beforehand if you can.
- Keep valuables, documents, medicines and keys with you.
- Defrost and dry the fridge and freezer the day before the move.
How pricing works
- Hourly services: you pay for the time actually worked, at least the minimum shown on the service, then per started half hour. Unused booked time is refunded.
- Fixed-price services: the price is fixed for the job as described.
- Area-based services: the price is the area in square metres times the rate per m².
- Quote requests: heroes send quotes, and nothing is booked or charged until you accept one.
- In every case, extra time, work or materials are added only after you approve them in the app.
Frequently asked questions
Is the vehicle included in the price?
Yes. On the moving services with a vehicle, the van or truck is included in the hourly price. Lifting help is carrying only, with no vehicle.
How is the price calculated?
You pay the hourly price for the time actually worked: at least the minimum shown on the service, then per started half hour. Booked time that is not used is refunded.
Can I cancel a move?
Yes. If no hero has accepted it yet, you get everything back. After that, cancelling more than 48 hours before the start refunds 75% and later 50%; nothing is refunded once the heroes have set off. A move is tied to an agreed date, so the 14-day right of withdrawal does not apply.
What if the move takes longer than I booked?
The hero asks for extra time in the app, and it is added only if you approve it. You never pay for more time than you booked and approved.
Do the heroes bring boxes?
No. Packing materials are not included, so have your things packed before the heroes arrive.
Services in this guide
- Moving and transport — general / custom request
- Move, 1 person – studio / 1 room
- Move, 1 person – 1–2 rooms
- Move, 1 person – 2–3 rooms
- Move, 1 person – house or 4+ rooms
- Lifting help, no vehicle
- Store pickup and delivery
- Move, 2 people – studio / 1 room
- Move, 2 people – 1–2 rooms
- Move, 2 people – 2–3 rooms
- Move, 2 people – house or 4+ rooms
- Lifting help, 2 people, no vehicle